Return Policy

Your satisfaction is my goal. However, if you are not completely satisfied with your purchase for any reason, please see below for more information on my return policy.

 

Returns

You may return the merchandise within 14 days for an exchange or refund in the form of original payment. All returned items must be in new and unused condition, in its original product packaging and mailed in the same shipping box as it was delivered in.

 

Return proces

To return an item, please email customer service at shop@milansodoma.com to get instructions and address for your return.

Please note, you will be responsible for all return shipping charges. I strongly recommend that you use a trackable method to mail your return.

 

Refunds

After receiving your return and inspecting the condition of your item, I will process your return or exchange, depending on your choice. Please allow at least 3 days from the receipt of your item to process your return or exchange. I will notify you by email when your return has been processed.

 

Exceptions

For defective or damaged products, please contact me immediately at shop@milansodoma.com.

Customers only have 48 hours after the delivery to prove the item/s arrived defected or damaged and have 7 days to return the damaged goods to our office.

 

Questions

If you have any questions concerning our return policy, please contact me at:

shop@milansodoma.com