FAQ

 Where do you ship? 

We ship internationally. 

What is the cost of shipping?

It depends where the order is shipped to: 

Shipping to the Czech Republic: 5$
Shipping to EU: 10$
Shipping to the US: 10$
Shipping to the rest of the world: 10$

Do you offer free shipping?

Yes, for orders above 100€.

Do you offer express shipping?

Unfortunately not, at the moment. This option will be available soon.

How long the delivery take?

Again, it depends where the order is shipped to. It takes 1–2 working days to process your order and then 10 – 20 days.

How do you ship my order?

We do our best to protect your order. All products are rolled in protective hard cardboard tubes.

How can I track my order?

We will send tracking details via email to you, once your package has shipped. Please check your spam folder if you don’t receive it. We ship via post. Once the consignment has been passed to your local post office you should track it with them. If they don’t offer online tracking, please connect them. 

What can I do, if my order arrived damaged? 

If a package appears damaged, the best way is not to accept it and pass it back to the delivery company. Please inform us about it as soon as possible at shop@milansodoma.com. In case that no damage is visible from the outside of the package, please send us a photo of it to shop@milansodoma.com. We will contact you and make and do everything for your satisfaction.

Can I pay with credit card? I can see only the PayPal option.

Yes, you can pay by card via PayPal gateway. This option allows you to pay by credit card without actually needing a Paypal account. 

How do I return my order?

You have 14 days guarantee to return your order without a reason. Please contact us at shop@milansodoma.com and we send you an email containing instructions and address details. We will refund your payment and shipping cost. Although you are responsible for postage and shipping costs from your return sending to us. Your return package must be well-protected.

Contact

If you can't find answers to your questions in the FAQ, feel free to contact us atshop@milansodoma.com.